Terms and Conditions

Effective January 1, 2026

Custom Hawthorne Concrete and Masonry, hawthorneconcreteandmasonry.com, sales@hawthorneconcreteandmasonry.com

Agreeing to these terms

These terms cover your use of the Custom Hawthorne Concrete and Masonry website and any estimate, scheduling or work you arrange with us through it. By using the site or asking us for an estimate, you agree to them. If you don't agree, please don't use the site.

When we take on a job, we give you a written agreement for that project. If the written agreement and these terms ever say different things, the written agreement controls for that job.

Who we are and what we do

Custom Hawthorne Concrete and Masonry is a masonry contractor in Hawthorne, CA, doing concrete and masonry work for homeowners in Hawthorne and the cities around it. Our work includes foundation repair, brick and chimney repair, tuckpointing, retaining walls, block and brick walls, pavers, walkways, stone and veneer work, fireplaces and outdoor kitchen masonry. You can read more about our crew on the About page, or start from the home page.

We're licensed and insured. What we describe on this site is general information about the trade and our services. It isn't a promise that a particular method, material or result fits your house until we've seen the job in person.

Estimates and pricing

We give free quotes on site, with no obligation to hire us. An estimate is based on what we can see and measure on the day, so it covers the scope written on it and nothing more.

Masonry jobs sometimes turn up conditions nobody could see beforehand, like damaged brick behind a face, soft soil under a slab or old repairs that have to come out. If that happens, we stop, show you what we found and explain the cost of dealing with it. We don't do extra work that changes the price without your approval, in writing.

An estimate stays good for the period written on it. After that, material and labor costs may have changed, so we may need to update it before we schedule the work.

Scheduling, weather and cancellation

We agree on a start date with you once you've accepted an estimate. Start and finish dates are our best plan, not a guarantee, because rain, heat, material deliveries, inspections and conditions found on the job can move them. When something shifts the schedule, we'll tell you as soon as we know.

If you need to reschedule or cancel, please call us at (424) 307-8119 as early as you can. Your written agreement explains any cancellation rights you have and any costs for materials we've already ordered or work we've already done. Custom-ordered materials usually can't be returned, so those costs may be yours if you cancel after we've ordered them.

Your part of the job

You agree to give our crew safe access to the work area, and to tell us about anything we should know before we start, like buried lines, irrigation, drainage problems, past repairs or neighbor agreements about a shared wall. Please keep children and pets away from the work area while we're on site, because fresh concrete, open trenches and tools are hazards.

You're responsible for property lines and any homeowner association approvals unless your written agreement says otherwise. If you're not sure where your line is, it's worth checking before we build a wall on it.

Payment

Payment amounts, any deposit and the due dates for each payment are set out in your written agreement. Any deposit we ask for will follow California law.

If a payment is late, we may pause work until it's paid, and we may take the steps California law allows to collect what's owed. If there's a part of the bill you question, please tell us right away so we can sort it out while the rest moves ahead.

Our guarantee and what this site doesn't promise

Our work is backed by our satisfaction guarantee. If something about the finished work isn't right, call us and we'll come look at it. Any written warranty for a specific job is the one in your written agreement, and it says what it covers and for how long.

Apart from that guarantee and your written agreement, the site and its content are provided as they are. We try to keep it accurate, but we don't promise it's complete, current or free of errors. Masonry and concrete also change with age, ground movement and weather, so small hairline cracks, color differences between batches and natural variation in brick and stone are normal and aren't defects.

Limits on our liability

To the extent California law allows, Custom Hawthorne Concrete and Masonry isn't liable for indirect or consequential losses from using this site or from relying on its general information. That includes lost use of property or lost income.

For work we perform, our responsibility is what your written agreement and California law set. Nothing in these terms limits any right you have that the law doesn't allow us to limit.

Settling a disagreement

If you're unhappy with anything, please talk to us first. Call (424) 307-8119 or use our Contact page, and we'll work with you to fix it. Most problems get settled that way faster and cheaper than any other route.

If we can't settle it between us, either of us may take it to the courts of Los Angeles County, California, unless your written agreement sets a different process.

Governing law

These terms and any dispute about this site or our work are governed by the laws of the State of California.

Changes to these terms

We may update these terms from time to time, and the version on this page is the current one. Changes don't alter a written agreement you've already signed with us.

If you have a question about these terms, reach us through the Contact page or call (424) 307-8119. We reply within 1 business day.