Privacy Policy

Effective January 1, 2026

Custom Hawthorne Concrete and Masonry, hawthorneconcreteandmasonry.com, sales@hawthorneconcreteandmasonry.com

Who this policy covers

This policy explains how Custom Hawthorne Concrete and Masonry handles the personal information you share when you visit our website, fill out our form, call us or email us. We're a masonry contractor in Hawthorne, CA, and we only ask for what we need to answer your question, set up an estimate and do the job.

It applies to every page on this site, starting with our home page. If you'd like to know more about who we are before you reach out, our About page covers that.

Information you give us

When you fill out our contact form, call or email, you may give us your name, phone number, email address, the address of the property and a description of the work you need. You might also send photos of the wall, chimney, driveway or other area you want us to look at.

Our contact form is run by an outside form service, so what you type is collected and stored by that service on our behalf before it reaches us. We don't ask for payment card numbers, Social Security numbers or other sensitive details through the website.

Analytics and cookies

Like most websites, ours may use cookies and basic analytics tools, which are small files and scripts that tell us how the site is being used. That can include which pages are visited, how long people stay, what kind of device and browser they use and roughly where visits come from.

We use this to see which pages are useful and fix the ones that aren't, not to identify you personally. You can block or delete cookies in your browser settings, and the site will still work if you do.

How we use your information

We use what you send us to reply to you, schedule a visit, prepare your estimate, do the work you hire us for and follow up afterward. We may also keep job notes and photos so we have a record of what we did at your property if a question comes up later.

We don't sell your personal information, and we don't rent or trade it to other companies for their marketing.

Who we share it with

We share information only when it's needed to run the business or do your job. That includes the service providers who host our website, process our form and handle our email and phone, and suppliers or crew members who need your address to get to the site.

We may also share information if the law requires it, such as to respond to a valid legal request, or to protect our rights if there's a dispute about a job.

How long we keep it

If you contact us but don't hire us, we keep your message only as long as it's useful for following up on your request, and then we delete it. If we do work for you, we keep your contact details, estimate and job records for as long as we need them for warranty questions, taxes and our business records.

Analytics data is kept in summary form and isn't tied to your name.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. California residents may have additional rights under state privacy law, and we'll work with you on any request you make.

We may need to confirm who you are before we act on a request, so we don't hand someone else's information to the wrong person. Some records we may have to keep for legal or tax reasons, and if that's the case we'll tell you.

Children's privacy

This website is meant for adults arranging work on their homes and properties. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.

How we protect your information

We limit who on our team can see customer information and use reputable providers for our website, form and email. No website or email system is completely secure, so please don't send anything through the form that you wouldn't want stored online.

Changes to this policy

If we change how we handle your information, we'll update this page. Anything that changes applies to information collected after the update is posted.

How to raise a privacy concern

If you have a question about this policy, want to make a request about your information or think we've handled something wrong, reach out through our contact page or call us at (424) 307-8119. Tell us what the concern is and how to reach you, and we'll look into it and get back to you.